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These terms and conditions comply with UK legislation and apply to all sales placed either online, by telephone or in writing, unless otherwise stated. You may also wish to consult the full set of terms and conditions pertaining to the use of this website.

Pricing

All prices are in UK Pounds Sterling. Prices may be subject to change without notice.

Non-UK customers

At present, we only accept online orders from customers located in the United Kingdom, and we only deliver orders to United Kingdom addresses.

If you are planning to visit Crieff, and wish to purchase our products in person while you are here, please contact us at [email protected] and we will try to assist you.

Payment

You may pay by any major credit card or debit card that is accepted by Stripe, our payment processor.

Cancellations and Returns – Bespoke orders

Our Club Gear service allows you to customise our standard T-shirt designs with your own bespoke text. These T-shirts are printed to order, and are non-returnable unless the garment or printing is faulty. We may be able to cancel a bespoke order if we have not yet started printing your T-shirts, but we cannot guarantee to be able to do so.

Cancellations and Returns – Non-bespoke items

We offer a 14 day cancel­lations policy. You must notify us before or within 14 days after delivery that you would like to cancel your order. Your products must be complete, unused and in ‘as new’ condition (e.g. if you have opened the packaging to examine the products you must have done so without damaging or marking the products in any way). Your order should be returned with the original packaging and accessories. Our return address is: Sprocket & Spark Ltd, Unit 55633, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.

If you cancel your order and return it in original condition we will refund you the price you paid for the products. We will also refund any delivery costs you have paid to us, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

If you have returned the producs to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the items to us.

We will refund you on the credit card or debit card used by you to pay. We will make the refund within 14 days of receiving your returned goods, or being supplied with other proof of return.

Occasionally we may need to contact you about your order, so please make sure the email address you have registered with is monitored. If we contact you regarding your order, and do not receive any response from you after a two week period, we will cancel the order and refund to the original payment method.

Our Cancel­lations and Returns policy does not affect your Statutory Rights.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Sprocket & Spark Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our reasonable endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descrip­tions, we advise you to contact us at [email protected] to check the information is accurate before purchasing a product.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address and selected products.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transac­tions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Order processing

An order will not be processed until it has been paid in full. An order is processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day.

Our products are printed on demand, and our quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.

Delivery

All prices exclude delivery. At present we only deliver to addresses in the United Kingdom.

The delivery times specified for the delivery services we offer are estimates only, based on estimates for both pre-dispatch production time and post-dispatch transit time. They should not be taken as a guarantee of delivery. No compensation will be offered for any orders that fall outside of this delivery estimate.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Transit damage

All goods are examined in detail by our supplier prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Legal

Sales on this web site are governed by Scottish law and you agree to submit any dispute to the non-exclusive jurisdiction of the Scottish courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

Crieff Cloverleaf is a trading name of Sprocket & Spark Ltd, 272 Bath Street, Glasgow G2 4JR, Scotland.

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