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This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. This Privacy Policy applies to the information that we obtain through your use of the Crieff Cloverleaf website.

This Privacy Policy was last updated on 28 May 2021.

Who we are

The Crieff Cloverleaf website is brought to you by Sprocket & Spark Ltd, a company limited by guarantee and registered in Scotland, company number SC682421, registered address 272 Bath Street, Glasgow, G2 4JR. If you have any questions about this privacy policy, please contact us at [email protected] We will never sell your personal data to anyone.

What We Collect and Receive

In order for us to provide you the best possible experience on our website, we need to collect and process certain information. Depending on your use of the website, that may include:

  • Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
  • Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data on the same server that hosts our website, using Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
  • Cookies — We use strictly necessary cookies to manage your interaction with our online shop and our payment provider. If you consent to them, we also use anonymised analytics tracking cookies that contain no personal information. You can view the cookies that may be set by this website in the table below.

Cookies which may be set when you interact with this website

Strictly necessary (functional) cookies
Set by Name Retention Function
Cookie notification banner cookie_notice_accepted Up to 1 year Store response when cookie notice accepted or rejected
WooCommerce store_notice[notice id] session Allows customers to dismiss the Store Notice.
WooCommerce wc_cart_created session Store performed actions on the website
WooCommerce woocommerce_items_in_cart session Store items in shopping cart
WooCommerce woocommerce_cart_hash 1 day Store items in shopping cart
WooCommerce wp_woocommerce_session_* session Store performed actions on the website
WooCommerce store_notice[notice id] session Allows customers to dismiss the Store Notice
Stripe __stripe_mid 1 year Provide fraud prevention
Stripe __stripe_sid 30 minutes Provide fraud prevention
Cloudflare __cfduid 30 days Protect website against bots
Analytics cookies (opt-in)
Set by Name Retention Function
Matomo _pk_id* 13 months Store details about the user – anonymous, no personal information
Matomo _pk_ref* 6 months Store details about the user – anonymous, no personal information
Matomo _pk_ses*, _pk_cvar*, _pk_hsr* 30 minutes Temporarily store data for the visit
Matomo mtm_cookie_consent Indefinite (30 years) Remember that consent for storing and using cookies was given by the user

Browsing the website

Our webserver log files, which may include your IP address, may be stored indefinitely on the webserver. After a maximum of two months the IP addresses in these files are irreversibly anonymised. The long-term website usage statistics produced by the hosting infrastructure may be stored indefinitely, but after a maximum of two months they are also irreversibly anonymised.

Contacting us

When you contact us using our contact form, we will store information including your name, email address, and enquiry content. We will retain this information for as long as required to respond to and resolve your enquiry, and for up to one month afterwards. The information may be retained in our automated backup snapshots for a further two months after it is deleted from our live systems.

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your (optional) account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address(es), email and phone number, which will be used to populate the checkout for future orders. We will not store any credit card details.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We may share parts of this information with our payment processor (Stripe) and our garment printing and shipping agency (Inkthreadable) as described below, purely to take your payment and to produce and deliver the products you have ordered.

RoomLink Accommodation Enquiry Service

When you use our RoomLink Accommodation Enquiry Service, we’ll ask you for contact information including your name, email address and phone number. We’ll use this information to contact you about your enquiry. If your enquiry results in an accommodation booking, we may also use this information to contact you to invite feedback after your stay.

We will retain this contact information for as long as is required to respond to and resolve your enquiry. If you make a booking using our service, and are therefore due to receive a Crieff Cloverleaf Welcome Pack on arrival, we will store the information until up to one month after your stay is complete. The information may be retained in our automated backup snapshots for a further two months after it is deleted from our live systems.

We may share your contact information with one or more of our professional partner accommodation providers in or near Crieff, so that they can contact you if they have accommodation meeting your requirements. Our partner accommodation providers may vary, and are subject to change without notice. If you wish to know our current list of partners before placing your enquiry, please contact [email protected]

Your Rights

You have the right to be informed of Personal Data processed by Crieff Cloverleaf, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact us at [email protected] In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Subprocessors

We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions. Crieff Cloverleaf uses the following subprocessors to process the data collected by our website:

Subprocessor Data location Service
Krystal Hosting Limited United Kingdom, England Secure infrastructure for servers and databases and logs hosted in the United Kingdom.
Fidgety Lizard Limited United Kingdom, Scotland Website analytics, management and maintenance, email mailbox provision and data backup services.
Cloudflare Ltd Global Content delivery network (CDN) to cache static content from our website and serve it efficiently to visitors.

Third party services we may use

When you visit our website, or purchase products or services, we may use the following third party services which may collect personal data:

Recipient Purpose of processing Lawful basis Data location and security Personal data collected by the third party Privacy policy
Youtube To play videos Legitimate interest USA IP address link
Vimeo To play videos Legitimate interest USA IP address link
MailChimp To send you our newsletter emails after you sign up Explicit consent USA Email link
Stripe To receive payments Legitimate interest USA
  • Name
  • Email
  • Address
  • Phone
  • City, County/State, Zip/Postcode, Country
  • Unique payment identifier
  • Payment provider identifier
link
Inkthreadable To produce and dispatch the product you have ordered Legitimate interest UK
  • Name
  • Email
  • Address
  • Phone
  • City, County/State, Zip/Postcode, Country
link

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Sprocket & Spark Ltd’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.

Privacy Policy Changes

We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.

Opt-out of all anonymised website tracking

You can completely opt out of being tracked by our Matomo Analytics instance below:

Contact Us

E-Mail: [email protected]
Post: Sprocket & Spark Ltd, Unit 55633, PO Box 26965, Glasgow, G1 9BW.
If you have any questions or concerns regarding your information, please contact [email protected] If you wish to communicate directly with us (because you have a particularly sensitive matter for example), please contact us by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the Crieff Cloverleaf website.

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